Frequently Asked Questions
1. How can I place the order?
Step 1: Find your product
Step 2: Explore the product details
Step 3: Decide the customization
Step 4: Place your order
Step 5: Receive Order Confirmation in email
Step 6: Exact delivery fees, time and Proforma is sent in <2 days
Step 7: Settle the Proforma Invoice
Step 8: Receive the final Order Approval
Remember, you may get in touch with our team via email or phone to clarify the details of customization, term of delivery, payment details and any remaining questions. Please, see the Contact section. We do not, nor will we, use bots. You will always talk to a human being.
2. What is the warranty on Metalfabrik products?
All products come with a 3-year warranty against manufacturing defects. Specific components like electronics and wood have a 6-month warranty under certain conditions.
3. How long does delivery take?
Delivery times vary based on product availability, customization and delivery details. Popular items are often available for quick dispatch. You may contact our team for an estimate.
4. Can I return a product?
Since the products are customized according to your needs, as per Regulations Regarding Distance Contracts article 22.3. customized products are non-returnable unless defective, thus the order withdrawal option is not applicable.
Nevertheless, we strive to have happy customers, therefore, if you receive a product that does not satisfy your needs, please get in touch with our team at info@metalfabrik.eu to see if we can work out a solution.
5. How do I file a warranty claim?
Contact us at info@metalfabrik.eu with your purchase details and a description of the issue, and we will guide you through the warranty claim process. Please see the Warranty section.
6. Do you offer customization options?
Yes, we offer extensive customization options, including materials, finishes, and colors. Contact our team for more details.
7. How do I install the products?
Products are delivered disassembled with downloadable detailed setup instructions. Installation requires a solid concrete foundation or pavement for secure anchoring.