1. DEFINITIONS
1.1. Seller – Metalfabrik – SIA METĀLDARBNĪCA, a company established and operating in accordance with laws of the Republic of Latvia, registered VAT number LV40003590161.
1.2. Buyer – a natural person purchasing Goods at the Store who has reached the age of 18, is planning to purchase Goods from Metalfabrik for satisfaction of personal needs or for the purposes related to business or occupation.
1.3. Store – electronic Metalfabrik store accessible online at https://metalfabrik.eu
1.4. Purchase – Sale Agreement – agreement on the purchase – sale of Goods concluded by the Buyer and the Seller in accordance with the Rules of Purchase – Sale of Goods of the Store.
1.5. Goods – hereinafter in the Rules shall cover both the goods and the services, unless explicitly stated or where the context indicates otherwise.
1.6. Rules – these Rules of Purchase – Sale of Goods at Metalfabrik Online Store – sale of goods laying down the rights and duties of the Buyer and the Seller, conditions of purchase of goods and services offered by the Seller and of payment therefor, procedure of delivery and return of goods and services, liability of the parties and other provisions related to the purchase – sale of goods and services at the Store.
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2. GENERAL PROVISIONS
2.1. These Rules shall be a binding legal document establishing mutual rights, obligations and liability of the Buyer and the Seller, as well as other provisions related to the sale – purchase of goods and services offered by the Seller, when purchasing goods at the Store.
2.2. The Buyer may purchase Goods at the Store only having accepted the Rules. After the Buyer confirms having read the Rules, he/she undertakes to comply therewith and to execute them. By purchasing Goods at the Store, the Buyer agrees with the application of the Rules and confirms that he/she has understood them. If the Buyer did not read and / or understand the Rules or disagreed with them, he/she cannot purchase Goods at the Store.
2.3. Goods shall be sold at the Store from the territory of the Republic of Latvia.
2.4. The Seller shall have the right to amend the Rules. Amendments to the Rules shall take effect after they are published at the Store and shall apply only to orders placed by the Buyer after the amendment of the Rules. The Seller shall inform the Buyer about the changes in the Rules (e. g. by e-mail and/or by presenting the information electronically in the Buyer’s account, and/or by publishing information in the Store, etc.). If the Buyer uses the Store in any way after the publication of amendments to the Rules, he shall be considered to have agreed with all amendments to the Rules.
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3. ENTERING INTO THE PURCHASE – SALE AGREEMENT
3.1. The Rules are the basis for concluding and executing one-time purchase and sale agreements. Upon concluding the Purchase and Sale Agreement for specific Goods in accordance with the procedure established by the Rules, the terms and conditions of the Rules shall become the terms and conditions of the Purchase and Sale Agreement for such Goods.
3.2. Registered Buyers can purchase Goods at the Store. Before registering/entering, the Buyer shall also read the Store’s Privacy Policy. After the Buyer registers/enters to the Store, he/she shall be considered to have familiarized himself with the Privacy Policy.
3.3. Only registered Buyers shall register by completing the registration form and providing the necessary data therein (hereinafter – Registration Data). Buyers themselves shall be responsible for the correctness, secrecy and (or) preservation of the Registration Data.
3.4. In order to purchase Goods, the Buyer shall place an order at the Store by completing an electronic order form.
3.5. A Purchase – Sale Agreement shall be concluded for each order of the Buyer.
3.6. A Purchase – Sale Agreement shall be considered concluded by the Buyer and the Seller when the Buyer: (i) submits an order and forms a basket of Goods following the instructions of the Seller, and specifies his/her delivery address and method of collection of the Goods; (ii) confirms that he/she has read the Rules, specifies the payment information, and (iii) the Seller confirms the Buyer’s order by displaying and / or sending order information, a confirmation message (by e-mail and / or by phone) and / or a VAT invoice. In cases where the Buyer disagrees with all or some of the Rules, he/she shall not be able to order Goods.
3.7. Before concluding Purchase – Sale Agreement, the Seller may also send to the Buyer other intermediate approvals, for example confirmation of the received payment, request for further delivery information, etc.
3.8. The Purchase – Sale Agreement shall be valid until fulfilment of the obligations under this agreement. The Purchase – Sale Agreement shall be considered fulfilled after the Goods are transferred to the Buyer in accordance with the procedure laid down in the Rules and laws of the Republic of Latvia.
3.9. Having confirmed a Buyer’s order, the Buyer undertakes to pay the price of Goods and to accept the Goods ordered at the Store. After finalising the payment, it is not possible to add additional items to the order unless the Seller has issued an explicit written confirmation.
3.10. The Seller may not confirm a Buyer’s order, if the Buyer fails to fulfil all the conditions of the order of Goods, the Buyer failed to confirm his/her agreement with the Rules, and / or for other reasons which can be disclosed to the Buyer individually.
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4. RIGHTS AND OBLIGATIONS OF THE BUYER
4.1. The Buyer shall have the right:
4.1.1. To buy at the Store in accordance with the Rules, other instructions of the Seller and legal acts of the Republic of Latvia;
4.1.2. To refuse the Purchase – Sale Agreement concluded at the Store by notifying the Seller thereof in writing no later than within 14 (fourteen) days in accordance with the procedure laid down in the Regulations of the Cabinet of Ministers of the Republic of Latvia No 255 “Regulations Regarding Distance Contracts”, dated 20 May 2014 and the Rules;
4.1.3. To ask the Seller to repair or replace any defective and/or improperly assembled goods, to reduce the price of defective and/or improperly assembled goods proportionally, or to terminate the Purchase and Sale Agreement and accept the goods back, to enable the Buyer to benefit from the warranties applicable to the Goods;
4.1.4. Other rights provided for by Rules and/ or legal acts of the Republic of Latvia.
4.2. The Buyer undertakes:
4.2.1. To pay the price of ordered Goods and their delivery, also to make other payments (if specified when entering into the Purchase-Sale Agreement) and to accept the Goods ordered;
4.2.2. To inspect and to check Goods when accepting them, also to inform the Seller about the damage of a shipment, obvious defects, model or assembly of Goods that was different from that ordered by the Buyer in accordance with the procedure established by the Rules;
4.2.3. To check the quality of the purchased Goods and to inform the Seller (e-mail: shop@metalfabrik.eu) within 1 day from the day of delivery or pick-up about any quality defects of the Goods that could not be noticed when handing over the Goods;
4.2.4. Having chosen the delivery service or other services offered by the Seller, to create conditions for their provision, also to properly pay for such services;
4.2.5. To cover the costs of returning the goods, if in accordance with the procedure established by legal acts such costs are to be borne by the Buyer;
4.2.6. To immediately update information, if the Buyer Registration Data or data of delivery of Goods have changed;
4.2.7. Not to use the Store in such a manner, including but not limited to ways that could lead as to endanger proper functioning, security, integrity of the Store or restrict the possibility of others to access the Store;
4.2.8. To comply with the requirements specified in other Rules and legal acts of the Republic of Latvia.
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5. RIGHTS AND OBLIGATIONS OF THE SELLER
5.1. The Seller shall have the right:
5.1.1. To restrict or suspend the Buyer’s access to the Store without a prior warning, also to cancel the Buyer’s registration, if the Buyer has attempted to damage the operation or stable work of the Store, and / or violated his/her duties; the Seller shall not be liable for any losses incurred by the Buyer;
5.1.2. To restrict or prohibit wholesale purchases;
5.1.3. To prevent or restrict access to the files and information found on the Store gained by potentially misleading registration information. Such restrictions are left at the Seller’s discretion;
5.1.4. To terminate the operation of the Store temporarily or altogether, to modify the Store or its separate parts, all and any of its contents, to restrict purchases made at the Store, to change the website address of the Store; the Seller shall not be liable for any adverse consequences on the Buyer caused by such actions;
5.1.5. To change the Rules, the prices of goods, purchase terms and conditions and/or any other Store-related instructions, publishing such changes at the Store; however, such changes shall not affect the Purchase and Sale Agreements concluded by the Buyer prior to the Seller’s decision to perform such actions, or the implementation thereof.
5.2. The Seller undertakes:
5.2.1. To respect the Buyer’s privacy and to protect confidentiality of his/her data, except for the cases established by laws of the Republic of Latvia and the Privacy Policy of the Store;
5.2.2. If for any objective and justified reason a Seller is unable to sell the ordered product to the Buyer, it must refund the purchase price of the Good/the whole order not later than within 10 (ten) business days.
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6. PRICES AND PAYMENT FOR GOODS
6.1. The prices of Goods shall be indicated in the Store and / or the order in the euro excluding value of added tax.
6.2. Goods shall be sold to the Buyer at the prices valid at the time of placing the order at the Store. The specific price of the Goods and the amount payable for the Goods shall be displayed to the Buyer having formed a basket of Goods. If the Buyer disagrees with the specified price, he/she cannot continue ordering Goods and placing the order.
6.3. The price of Goods shall not include the price of delivery of the Goods and the price of services, which the Buyer may order from the Seller. Unless specified otherwise, the service of delivery of Goods and other services shall be paid by the Buyer separately. Prices of these services and the procedure for their calculation and payment shall be specified at the Store.
6.4 Purchase documents – order information and VAT invoices shall be presented to the Buyer electronically in the Buyer’s account or sent to the Buyer’s e-mail address. Delivery note will be generated at the time of dispatch of Goods and sent to the Buyer’s e-mail address electronically. Electronic purchase documents are valid without signature.
6.5. Should the Seller find a price error at the Store, the Seller shall immediately inform the Buyer thereof.
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7. DELIVERY OF GOODS
7.1. Goods shall be delivered to European countries.
7.2. Delivery of Goods shall be a paid service. The prices for delivery of Goods depend on service provider – Supplier and delivery address.
7.3. Delivery price shall be displayed to the Buyer at the end of the order process, before making a payment. The price of delivery of Goods shall be paid in advance, along with the payment for Goods.
7.4. The estimated delivery time of Goods is indicated next to each product at the Store. The Buyer shall be informed about the exact date and time interval for delivery of the Goods by e-mail and / or by phone. The Buyer may also be informed individually of a different time of delivery of Goods. The Seller shall not guarantee that Goods will in all cases be delivered within the terms specified in the Rules and / or elsewhere in the Store, as well as within the delivery terms specified to the Buyer individually, especially when the Goods ordered are not at the Seller’s warehouse. The Seller undertakes to make every effort to deliver Goods within the shortest possible time.
7.5. Before delivery of Goods, the representative of the Seller shall contact the Buyer and coordinate all details of delivery.
7.6. When ordering a delivery service, the Buyer shall specify the exact place of delivery of Goods and create suitable conditions for unloading the Goods (unlock gates, lift a boom barrier, open the door, etc.).
7.7. Goods shall be unloaded at a single location specified by the Customer. If the Goods need to be moved from the unloading point specified by the Customer to another location, the Customer shall move the Goods by their own means. If multiple orders are delivered in one delivery, all Goods shall be unloaded at one location without each order being grouped separately. The Carrier shall be entitled to refuse delivery of the Goods to the Recipient if the conditions suitable for unloading the Goods are not provided. In this case the Carrier shall immediately notify Seller of these circumstances and take a photographic and, if necessary, video evidence of the facts (conditions, suitability of the environment, etc.).
7.8. If the Buyer fails to let the Seller’s representative in at the address of unloading of Goods specified in the Buyer’s order at the agreed time of delivery and 30 (thirty) minutes after this time, the shipment shall be considered undelivered at the fault of the Buyer. In such a case, Goods ordered by the Buyer shall be returned to Goods Distribution Point and the Seller’s representative shall agree with the Buyer on the closest delivery date possible. The Goods shall be stored in the Goods Distribution Point until such agreed delivery date, however, no longer than for 3 days. After the deadline has passed, the Seller shall contact the Buyer in order to agree on the cancellation of the purchase and refund of the money, which the Buyer paid for the Goods minus the delivery fee, where applicable, within 10 (ten) business days.
7.9. When accepting Goods, the Buyer shall check the condition of the shipment, the quantity, quality and assortment of Goods. Having noticed that shipment packaging is damaged, but there are no discrepancies in the quantity, quality or assortment of Goods, the Buyer shall mark the packaging damage in the delivery confirmation form or the forms presented by the person having delivered the shipment. In such a case Goods shall be considered delivered in a damaged packaging, but their quantity, quality and assortment shall be considered in line with conditions of the Purchase – Sale Agreement, and Goods shall be deemed to have been delivered properly.
7.10. Having determined that there are discrepancies in the quality and / or assortment of Goods, the Buyer cannot accept the Good which fails to meet the quality and/or assortment of Goods. The Buyer shall indicate his/her refusal to accept the Good and list the discrepancies found in the shipment delivery confirmation form and / or by completing the forms submitted by the person having delivered the shipment. Should any discrepancy in quantity of the Goods be determined, the Buyer shall also indicate this in the shipment delivery confirmation form and / or by completing the forms submitted by the person having delivered the shipment.
7.11. If the Buyer accepts a shipment without making any comments, Goods shall be considered delivered in an undamaged packaging, the quantity, quality and assortment of Goods shall be considered to be in line with the terms of the Purchase – Sale Agreement and additional services related to the sale and delivery of Goods shall be considered to have been carried out properly.
7.12. The Buyer undertakes to accept Goods himself/herself. When handing over Goods, the Buyer may be asked to present his/her personal identity document and order information sent to the Buyer by the Seller.
7.13. Having delivered Goods to the address indicated by the Buyer, Goods shall be considered transferred to the Buyer, regardless of whether or not the Goods were actually accepted by the Buyer or any other person, who accepted the Goods at the specified address. If the Buyer could not pick up Goods himself/herself, and the Goods were delivered to the specified address, the Buyer shall not have the right to file any claims with the Seller regarding the delivery of Goods to a wrong person. If Goods are not delivered on the planned delivery date, the Buyer shall inform the Seller thereof immediately, but no later than on the day following the scheduled date of delivery of Goods.
7.14. The Seller shall be released from liability for violation of terms of delivery of Goods, if Goods were not delivered to the Buyer or were delivered late at the fault of the Buyer or for circumstances within the Buyer’s control.
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8. QUALITY AND WARRANTY OF GOODS
8.1. General properties of Goods being sold shall be provided in the product description of each item.
8.2. The Buyer shall be informed that due to the characteristics of electronic devices used by the Buyer, the technical parameters of the electronic devices (e.g. screen resolution of the device used by the Buyer, etc.), or other technical reasons or reasons beyond the Seller’s control the goods visible in the screen of the Buyer’s electronic device may not fully reflect the actual characteristics (such as shades of color) of the goods as specified in the Store, as regards minor discrepancies in the appearance of the goods.
8.3. The Seller guarantees that all products are free from defects in materials, manufacturing, and design for a period of three (3) years from the date of the Invoice. This warranty applies under normal intended use and proper maintenance as outlined in the Maintenance Instructions found in the Store.
8.4. Certain components are subject to a reduced warranty period of six (6) months under the following conditions:
8.4.1. Electronic Components: Warranty limited to six months due to the nature of electronic parts.
8.4.2. Cast Iron Components: Warranty limited to six months if the Maintenance Instructions are not followed.
8.4.3. Wood Components: Warranty limited to six months if the Maintenance Instructions are not followed. Regular inspection and maintenance every six months are required to ensure durability and good appearance, as specified in the Maintenance Instructions available in the product page section “Downloads.” Maintenance frequency may vary depending on site and climatic conditions.
8.5. The warranty does not cover damages or defects resulting from:
8.5.1. negligence, improper handling, or misuse of the product.
8.5.2. knocks, impacts, or physical damage.
8.5.3. incorrect assembly or installation.
8.5.4. use of chemical products for cleaning that are not recommended in the Maintenance Instructions.
8.5.5. normal wear and tear due to usage.
8.5.6. alterations or modifications to the product, including internal interference or changes.
8.5.7. improper storage, transportation, or packaging.
8.5.8. environmental or climatic conditions causing material changes, such as discoloration, warping, or cracking.
8.6. To maintain the warranty, the Buyer must adhere to the Maintenance Instructions provided with the product. For wooden components, regular inspection and maintenance every six months are mandatory. Failure to follow these instructions may void the warranty. Wood is a natural material, and slight differences in shade or texture may occur among the various elements of the product. Over time, climatic conditions may cause variations in color and/or shade. These natural changes are not considered defects, and the Seller will not accept claims or returns based on these issues.
8.7. The warranty does not extend to:
8.7.1. products used in a manner other than their normal intended use.
8.7.2. products that have been modified, altered, or tampered with.
8.7.3. products damaged due to improper storage, transportation, or packaging.
8.7.4. products improperly installed or used with incompatible software components.
8.7.5. mechanical, physical, or chemical damages caused by external factors.
8.8. The Seller is not liable for any indirect, incidental, or consequential damages arising from the use of the product. The warranty is limited to the repair or replacement of defective products or parts as outlined above.
If the Buyer purchases a defective product from the Store, he/she shall have the right to:
8.9.1. ask for the product to be fixed (repaired); ask for the product to be replaced;
8.9.3. exercise the right to demand a proportional reduction of the price of the product or to terminate the Purchase and Sale Agreement.
8.10. Before returning or replacing defective goods, as well as in cases where quality goods are returned not due to the refusal of the agreement, the Buyer shall contact the Seller by e-mail specified herewith (e-mail: info@metalfabrik.eu) and agree on the conditions for the return or replacement of goods. If the Buyer wants to exchange a defective product and delivers it to the Seller, that product shall be replaced within the term specified by the Seller, which is usually not longer than the time required to deliver the new product that has to be replaced.
8.11. The Seller shall ensure that the repair or replacement of defective goods is carried out free of charge.
8.12. Upon termination of the Purchase and Sale Agreement by the Buyer due to defective Goods:
8.12.1. the Buyer shall return the product to the Seller;
8.12.2. the Seller, having received the returned product, shall refund the amount paid for that product to the Buyer within no more than 10 (ten) days.
8.13. The Buyer shall have no right to terminate the Purchase and Sale Agreement if the defect is minor or the defect was caused by any third party.
8.14. In case the Buyer wants to use the possibility of reducing the price of a defective product, the price reduction shall be made in proportion to the decrease in the value of the product received by the Buyer, as compared to the value the product would have if there were no defects.
8.15. In order to exercise his/her rights as set out in point 8.9 of the Rules, the Buyer shall notify the Seller of the non-compliance of the product with the quality requirements no later than within 2 (two) weeks from the date of delivery (receipt) of the product.
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9. RIGHT TO REFUSE THE AGREEMENT. RETURN OF GOODS
9.1. The Buyer shall have the right to refuse the Purchase – Sale Agreement concluded by electronic means of communication without giving a reason therefor within 14 (fourteen) days from the date of delivery (receipt) of Goods, or if Goods are delivered in different batches or in parts, – from the date of delivery (receipt) of the last batch or part, except for the Goods listed in Regulations of the Cabinet of Ministers of the Republic of Latvia No 255 “Regulations Regarding Distance Contracts”, article 22.3., dated 20 May 2014. Goods that are made to the Buyer’s specifications or personalized cannot be returned.
9.2. The Buyer may refuse the Purchase – Sale Agreement by sending a notice on the refusal of the Purchase – Sale Agreement to the Seller by e-mail to info@metalfabrik.eu and returning Goods to the Seller at the Buyer’s expense. The Buyer’s notice shall clearly indicate the Buyer’s refusal of the Purchase – Sale Agreement. The Buyer shall also provide a purchase document – invoice, presenting this document to the Seller by sending its copy together with the notice of the refusal of the Purchase – Sale Agreement, evidencing that the Goods were purchased from the Seller. When purchasing several Goods under a single Purchase – Sale Agreement, his/her right of refusal shall be valid in respect of both all the Goods and one or more products. Conditions laid down in clauses 9.3 – 9.11 below shall apply when Goods are returned by a Buyer.
9.3. Goods shall be returned to the Seller not later than within 14 (fourteen) calendar days from the day of sending a notice on refusal of the Purchase – Sale Agreement to the Seller. The Buyer shall be responsible for properly packaging Goods for return. The Buyer shall bear direct expenses of the return of Goods, unless the Seller instructs the Buyer otherwise having received a notice on the refusal of the Purchase – Sale Agreement.
9.4. Goods may be returned through intermediaries (couriers) at Buyers own choice who must deliver them to the Seller. Before returning Goods, through intermediaries (couriers) the Buyer shall contact the Seller (by e-mail: info@metalfabrik.eu) and receive instructions for the return of Goods.
9.5. Money for the goods returned shall be refunded within 10 (ten) business days after the goods are returned to the Seller. The Buyer shall be refunded in the same manner as he/she purchased the goods (e. g. if the goods were paid for by bank transfer, the refund money shall be transferred to the Buyer’s bank account from which the payment was received), unless the Buyer agrees to another method of refund offered by the Seller.
9.6. The Seller shall not be considered to have violated conditions of return of money, if he/she is unable make a transfer at the fault of the Buyer (delayed return of Goods, inaccurate data, etc.)
9.7. Having purchased Goods of poor quality, the Buyer may ask to exchange Goods of inappropriate quality with appropriate Goods, to reduce the price of Goods or to return Goods and recover the amount paid therefor. Goods of poor quality shall be exchanged or returned in accordance with the procedure of these Rules and legal acts of the Republic of Latvia.
9.8. The Buyer shall act in accordance with the following conditions when returning Goods:
9.8.1. the Goods returned shall be in their original packaging;
9.8.2. goods shall not be damaged by the Buyer;
9.8.3. goods shall be unused, marketable (with undamaged labels, etc.).;
9.8.4. the Goods returned shall come in the same assembly as received by the Buyer;
9.8.5. when returning Goods, presenting a VAT invoice evidencing their purchase and sending notice for the return of Goods shall be necessary.
9.9. The Parties agree that if quality goods returned do not meet the conditions for returning the Goods set out in point 9.8 of the Rules, the Seller, upon acceptance of the Goods, also has the right to demand from the Buyer to reimburse the Seller a proportionate amount for the decrease in the value of the Goods caused by the Buyer’s actions that were not necessary to determine the nature, characteristics, and operation of the Goods. Before returning or exchanging Goods of poor quality, also in cases where quality Goods are returned for reasons other than the refusal of the Agreement, the Buyer shall contact the Seller (by e-mail: info@metalfabrik.eu ) and agree on the conditions for the return or exchange of Goods.
9.10. If the Goods returned do not come in a complete assembly, are damaged, disorderly and/or inappropriately packaged, the Seller shall have the right to refuse to accept the Goods returned and to return the money paid by the Buyer for the Goods being returned.
9.11. The Buyer cannot return such Goods that cannot be returned in accordance with legal acts of the Republic of Latvia, such as, personalized Goods, special orders, Goods with signs of usage or installation.
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10. LIABILITY OF THE PARTIES
10.1. The Buyer shall be liable for the correctness of the Registration Data. If the Buyer fails to provide accurate Registration Data and / or to update them in a timely manner, the Seller shall not be liable for resulting consequences.
10.2. The Buyer shall be liable for transferring the Registration Data to third parties. If a third person uses the services provided by the Store or purchases Goods or services at the Store having logged in to the Store using the Buyer’s login data, the Seller shall consider this person the Buyer, and the Buyer shall be liable for all the obligations arising therefrom.
10.3. The Seller shall be exempted from any liability in cases where losses arise due to the fact that the Buyer failed to read the Rules and/or the Purchase – Sale Agreement despite the Seller’s recommendation and his/her duty to do so, even though he/she was provided with such a possibility.
10.4. The Seller shall not be liable for malfunctioning of the Store and the resulting losses or damage incurred by the Buyer or third persons.
10.5. The Seller shall not be liable for a default on the Purchase – Sale Agreement and/or a failure to deliver Goods or late delivery of Goods, where this happened at the fault of third persons, or for circumstances, which the Seller could not control or reasonably foresee at the time of conclusion of the Purchase – Sale Agreement (force majeure). Where the said circumstances last longer than 1 (one) month, the parties may terminate the Purchase – Sale Agreement by their mutual agreement.
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11. PROVISION OF INFORMATION
11.1. The Seller shall send all messages and other information to the Buyer to his/her specified e-mail address. This information shall be considered received by the Buyer within 2 (two) days from the moment of its sending.
11.2. The Seller shall not be liable for any malfunctions in the Internet connection or disruptions in networks of e-mail service providers for which the Buyer was unable to receive e-mails of the Seller.
11.3. The Buyer shall send all notices, claims, applications, and questions using the contacts specified in these Rules or by filling the form in the “Contacts” or “Returns” section of the Store.
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12. FINAL PROVISIONS
12.1. All information provided on the Seller’s website, including, but not limited to these Rules, information about the Seller, offered Goods and services, and their properties, procedure of implementation of the Buyer’s right to refuse the Purchase – Sale Agreement, warranty services provided by the Seller and warranties (if provided) shall be deemed to have been submitted to the Buyer in writing.
12.2. The Rules and the Purchase – Sale Agreement concluded by the Buyer and the Seller shall be subject to law of the Republic of Latvia.
12.3. The Seller may at any time assign its rights and duties arising out of these Rules to any third persons without obtaining the Buyer’s consent thereto or notifying him thereof.
12.4. All disagreements between the Buyer and the Seller regarding the Rules shall be solved by negotiation. If the parties fail to resolve disputes by negotiations within 15 (fifteen) days, disputes shall be finally settled in accordance with the procedure established by laws of the Republic of Latvia.
12.5. The Buyer may submit requests and / or a complaints regarding the Goods or services purchased at the Store with the Consumer Rights Protection Centre (Brīvības iela 55, Riga, Latvia, LV-1010, by phone: +371 65452554, by e-mail: pasts@ptac.gov.lv, on the website of the Centre at www.ptac.gov.lv) or by completing an application form on the Electronic Consumer Dispute Resolution Platform at http://ec.europa.eu/odr/.
12.6. These Rules are valid from 30th of May, 2025.