Our Commitment to Quality
At Metalfabrik, we stand behind the quality and durability of our products. All our street furniture is designed and manufactured to meet the highest standards, ensuring long-lasting performance in urban environments.
Warranty Coverage
- General Warranty: All products are covered by a 3-year warranty against defects in materials, manufacturing, and design under normal intended use and proper maintenance. To retain the warranty, make sure all Maintenance instructions are being followed.
- Specific Components:
- Electronic Components: 6-month warranty.
- Cast Iron Components: 6-month warranty if maintenance instructions are not followed.
- Wood Components: 6-month warranty if no regular inspection and maintenance every six months is carried out.
Exclusions
The warranty does not cover:
- Damages caused by negligence, improper handling, or misuse.
- Normal wear and tear, environmental or climatic changes (e.g., discoloration, warping).
- Products modified, altered, or improperly installed.
- Products not maintained according to the Maintenance instructions.
How to Claim
To file a warranty claim, contact us at info@metalfabrik.eu with your purchase details and a description of the issue. We will repair, replace, or refund the defective product as per the warranty terms.